Thousands of documents leaked to a German newspaper indicate Tesla enforced a company policy that discouraged creating a written record of customer complaints involving acceleration, braking, and crashes.
According to Handelsblatt, the outlet received about 100 gigabytes of data from a Tesla whistleblower in the form of at least 23,000 files including PDFs, spreadsheets, and emails. The leak includes employee and customer data, as well as thousands of complaints involving Teslas accelerating on their own, crash reports, and allegations of emergency braking caused by faulty collision warnings.
The files also reportedly include a piece of Tesla employee policy that mandated employees communicate only verbally with customers about the details of their complaints, specifically instructing them not to put the reports in writing in emails, or leave details on voicemails.
"They never sent emails, everything was always verbal," one California doctor reportedly told Handelsblatt. The doctor reported an incident in 2021 claiming their car accelerated on its own and crashed into concrete pillars.
In a translated portion of the Handelsblatt story reported by The Verge...
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