Whistleblowing hotline implementation sounds like a big task but is actually really straightforward.
I recently caught up with Chris Boyle and Chancelle Blakey from Safecall, at our parent company Law Debenture head office in London.
Chris and Chancelle are our Business Development Managers, and they're taking questions about how to set up whistleblowing reporting systems every single day.
I started by asking them the top question every potential client asks...
Chancelle:
"Believe it or not, setting up the actual whistleblowing hotline is the easy bit. In the past we have set up confidential telephone lines for clients within 24-hours. The bit that takes the time is usually the due diligence, the authorisation from the client's point of view and process set up that goes with it."
Chris:
"That's right. The size of the company and the number of offices or workplaces is almost irrelevant to the implementation. It's establishing who the client's key management contacts will be and adding organisation financial details to the system that takes the time... but, assuming the client can provide all the necessary details, implementation is pretty fast."
Chris:
"Absolutely! Once you're onboard, you'll be assigned an account manager.
They'll work with you to establish what communications you'll need when announcing the launch...
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