The odds are high that there is someone in your organization who is seething at the perception that their boss is allowing, or even encouraging, improper behavior.
A client recently asked me to review one of the longest documents I’ve ever seen. It was written by a nurse who believes that her supervisor is trying to skew quality data.
This offers several lessons.
First, I really wish confidentiality didn’t prevent me from naming the client, because they’ve handled this remarkably well and deserve credit. The complaint was the length of a dissertation. It was also quite emotional. I have no doubt that in many organizations, those characteristics would have caused a quick dismissal of the merits of the complaint as the ramblings of a disgruntled employee. Instead, my client saw the meritorious matzo balls of the individual’s concerns buried in the emotional soup.
Too often, lengthy, emotional, or disorganized complaints are dismissed as meritless simply because of their style. That is very, very dangerous. One of my compliance mantras is that a stopped clock is still right twice a day. In this case, I don’t think that the employee is a stopped clock. Stretching the clock metaphor, they’re just wound too tightly by a supervisor who, over a couple of years, has incorrectly dismissed legitimate concerns. Because they were so tightly wound, they snapped. For people looking for a reason to ignore a complaint, the tome offered excuses. But there were true insights contained in...
; ; Iran's Parliament Speaker, Mohammed Bagher Ghalibaf, has warned Donald Trump that Tehran will close the Strait of Hormuz if the US continues its naval blockade, shortly after the US President ...