She was the highest-rated worker on the platform — then came the background check
A dental staffing company is facing a class action lawsuit for allegedly suspending a top-rated worker based on a background check she never saw.
Melissa Helgerod worked for Cloud Dentistry from late 2022 through 2025. She held a perfect 5-star rating on every job placement and was, according to court filings, the highest-rated dental assistant on the company's platform in New York. Then, in June 2025, her account was suspended.
The reason? Information contained in a background check report she claims she was never given a chance to review.
Helgerod filed suit on January 14 in the United States District Court for the Eastern District of New York, alleging Cloud Dentistry violated the Fair Credit Reporting Act when it took adverse action against her without first providing a copy of her consumer report or informing her of her rights under federal law.
The case puts a spotlight on a compliance issue that continues to trip up employers across industries: the FCRA's strict requirements around background checks and adverse employment decisions.
Under the law, employers who use consumer reports to make hiring or termination decisions must provide the affected worker with a copy of the report and a summary of their rights before taking action. The purpose is straightforward—give people a chance to review the information and dispute any errors before losing a job opportunity.
Helgerod says that never...
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