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Wednesday, April 22, 2026

Uber whistleblower says current business model 'absolutely' unsustainable - Reuters

LISBON, Nov 2 (Reuters) - Mark MacGann, the whistleblower behind the so-called Uber Files, said on Wednesday that the ride-hailing company seemed to be taking steps toward improving its work culture, but that its business model was still "absolutely" unsustainable.

The Guardian and Le Monde newspapers reported in July that Uber Technologies Inc (UBER.N) broke laws and secretly lobbied politicians as part of an aggressive drive to expand into new markets from 2013 to 2017. read more

MacGann, who led Uber's lobbying efforts to win over governments, identified himself as the source who leaked the more than 124,000 company files.

MacGann said he decided to speak out because he believed Uber knowingly flouted laws and misled people about the benefits to drivers of the company's gig-economy model.

Uber said in July, in response to the Guardian and Le Monde reports: "We have not and will not make excuses for past behaviour that is clearly not in line with our present values."

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MacGann said Uber's current CEO, Dara Khosrowshahi, and his executive team "have done a lot of good things, but they have so, so far to go."

When asked for a comment, an Uber spokesman on Wednesday referred Reuters to a 2020 New York Times opinion piece by Khosrowshahi in which he said "our current employment system is outdated and unfair."

Khosrowshahi had said gig workers would lose the flexibility they have today if they became employees and that rides would be more expensive. The CEO...



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