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SALT LAKE CITY — In June 2020, a salesman from Vivint Smart Home knocked on the door of a 60-something-year-old Air Force veteran living in South Carolina.
The woman was a customer of CPI Security — a major home monitoring company in the Southeast and a rival to Utah-based Vivint.
In a deposition, the homeowner described the salesman as saying: “I’m with Vivint, and Vivint is buying out CPI, and you will no longer have CPI for your home security company.”
A federal jury is scheduled to hear that story in a trial scheduled to begin Monday. CPI is suing Vivint and accusing it of using deceptive tactics to poach CPI customers.
CPI is seeking at least $20 million in compensatory damages and another $30 million in punitive damages. The trial is in CPI’s hometown of Charlotte, North Carolina, and is expected to last two weeks.
The jury could hear from up to 46 other former or current CPI customers with stories like that of the South Carolina homeowner. In her deposition, made public in court filings, she testified what the salesman said about CPI made her “scared,” and she decided to sign with Vivint.
She later discovered CPI was still in business. When she tried to cancel her Vivint service, Vivint wanted $2,000 or $3,000, the homeowner testified. CPI was eventually able to help her cancel for less than that.
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