Amazon made a policy change that on the face of it looks like great news for sellers. "Starting February 15, 2023, custom and personalized products purchased on Amazon will no longer be eligible for returns."
Once a seller has customized or personalized an item, it's often unsellable - for instance, if a buyer wants to return an item on which the seller has imprinted the buyer's name at their request.
But some sellers are concerned buyers will try to get around Amazon's new policy by filing a claim so they can get a refund for the item they no longer desire.
Amazon told sellers in a January 31st announcement:
"We know it can be difficult to accept returns of customized products as they may be hard to reuse or resell. This policy makes it clear to customers that their customized product purchases are final and saves you from manually authorizing returns requests.
"Custom products ineligible for returns include those that are made to order or personalized with names, designs, or inscriptions. For more information on product customization, go to Amazon Custom."
One seller reacting in the comments section of the announcement post wrote, "This is a useless policy and it will create more problems than solutions. Customers will now open cases which will directly hurt the sellers even further. Here comes high ODR and more negative feedbacks. Great job Amazon."
ODR stands for Order Defect Rate, "which helps measure how satisfied your customers are with the products and service you...

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