When it comes to customer experience, Kroger is king. A 2022 report by online management company Qualtrics has the stats to prove it. Customers are happy with the store, but how is the employee experience at Kroger (and Kroger-owned stores like Fred Meyer, King Soopers, Smith's, etc.)? The Cincinnati-born grocery chain employs 465,000 workers in 2,742 stores across the US (via Macrotrends and Statista). Though the chain added social distancing policies and asked for its workers to be classified as emergency personnel to try to protect them during the first phase of the COVID-19 pandemic, it doesn't always seem to act in its workers' best interest.
For example, in 2021, Kroger shut down seven stores in Los Angeles, Seattle, and Long Beach, The Guardian reports. The closure of stores in each of these locations came right after hazard pay ordinances (an extra of $5 per hour for all its employees in LA and $4 per hour in Seattle and Long Beach) were passed in the three cities, and the closures were viewed by employees as a way for the company to avoid paying higher wages. Clearly, working at Kroger has its ups and downs. Here's what the employees have to say about working at this Fortune 500 company, both good and bad.
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