Former National Lottery operator ITHUBA has strongly denied allegations that delays in the payment of lottery winnings are due to information not being provided during the handover to South Africa’s new lottery operator.
In a statement issued on Thursday, ITHUBA said recent public comments attributed to a spokesperson for the new operator, published in media reports on 3 and 4 June 2026, were inaccurate and misleading.
The company rejected any suggestion that it had failed to provide the information necessary to facilitate prize payments for winning tickets purchased during its tenure as operator.
According to ITHUBA, all required operational data and records were submitted to both the National Lotteries Commission (NLC) and the new operator on 1 June 2026 as part of the agreed transition process.
“Receipt of all records, including details relating to winning tickets pending payment, was acknowledged by both parties,” the company said.
ITHUBA further stated that all information was delivered on the agreed date, in the agreed format and through the agreed communication channels.
The company noted that the new operator had publicly indicated it would be ready to begin processing outstanding prize payments from 4 June 2026.
“Having provided this assurance to participants, it is noteworthy that allegations regarding purported data issues only surfaced publicly on the very day payments were due to...
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